Privacy Policy
At MY AIO, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website myaio.com (the “Website”), use our services, or interact with us in any other way.
Please read this policy carefully to understand our practices regarding your personal data. By using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect various types of personal data from you depending on your interactions with us. This information may include, but is not limited to:
- Personal Identification Information: Name, email address, phone number, and other contact details.
- Business Information: Company name, job title, and other relevant business information.
- Technical Data: IP address, browser type, operating system, device information, and browsing history on our website.
- Transaction Information: Details of products or services you have purchased or inquired about, as well as billing and payment details.
- Communications: Any correspondence or communications with us via email, phone, or other channels.
2. How We Use Your Information
We may use the information we collect from you for the following purposes:
- To provide, operate, and maintain our services.
- To process your inquiries, requests, and transactions.
- To improve our website and personalize the user experience.
- To communicate with you, including sending you promotional materials or important updates.
- To analyze usage trends and gather statistical information to improve our services.
- To ensure compliance with applicable laws and protect the rights, safety, and security of our business and users.
3. Legal Basis for Processing (For GDPR Compliance)
We process personal data under the following legal bases:
- Consent: Where you have given explicit consent for processing (e.g., subscribing to our newsletter).
- Contractual Obligations: Where processing is necessary to fulfill a contract (e.g., providing services or responding to inquiries).
- Legitimate Interests: Where processing is in our legitimate interests (e.g., to prevent fraud or ensure the security of our website).
- Legal Obligations: Where we are required to process data to comply with legal obligations.
4. Sharing of Information
5. Data Security
6. Data Retention
7. Your Rights (For GDPR and CCPA Compliance)
Under data protection laws, including the GDPR and CCPA, you have the following rights:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete data we have about you.
- Right to Erasure: You have the right to request that we delete your personal data, subject to certain conditions.
- Right to Restrict Processing: You have the right to request that we limit the processing of your data under specific circumstances.
- Right to Data Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data in certain circumstances.
- Right to Opt-Out of Sale (for CCPA): You have the right to request that your personal information not be sold to third parties.
To exercise these rights, please contact us at support@myaio.com.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience on our website, analyze site traffic, and understand where our visitors are coming from. You can control your cookie preferences through your browser settings.
For more information about our use of cookies, please see our Cookie Policy.
9. SMS/MMS Communications
By providing your mobile number and opting in, you consent to receive recurring SMS and/or MMS messages from MY AIO about our products, services, promotions and account-related updates. Consent is not a condition of purchase. Message frequency may vary. Standard message and data rates may apply.
Opt-Out: You can opt out of SMS/MMS messages at any time by replying “STOP” to any message we send. After you send “STOP”, we will send you one confirmation message that you have been unsubscribed, and you will receive no further messages unless you opt in again.
Help: For help, reply “HELP” to any message, or contact us at support@myaio.com or +1 888-505-2483.
No Sharing of Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are not shared with any third parties, except service providers needed to deliver our messages.
10. Third-Party Websites
Our website may contain links to third-party websites that are not operated or controlled by MY AIO. This Privacy Policy applies solely to information collected on our website. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.
11. MY AIO Phone (Staff Mobile App)
MY AIO Phone is an iPhone app for MY AIO staff. It lets authorised employees call and text the businesses we serve, using company phone numbers managed in the MY AIO CRM. It is not offered to the public, and you need a MY AIO staff account to sign in.
What the app uses and why
Account details. Your work email, name and role, to sign you in and to show only the clients you’re allowed to see.
Calls. Who was called, when, how long, and the outcome. Calls run through our telecom provider (Telnyx). Calls may be recorded for quality assurance and training, and recordings are stored in the MY AIO CRM.
Text and picture messages. Messages and photos you send to or receive from clients are stored with that client’s conversation in the CRM.
Microphone. Used only during a call you place or answer. The app does not listen at any other time.
Face ID. Used only on your device to unlock the app. Your face data never leaves your iPhone and is never sent to us.
Photos. Only the photos you choose to send in a message.
Notifications. A device token so you can be alerted to incoming calls, texts and voicemail.
Client information. Client business names and phone numbers come from the MY AIO CRM so the app can show who you’re calling. The app does not read the contacts on your phone.
What we don’t do
We don’t sell this data, use it for advertising, or track you across other companies’ apps or websites. The app contains no advertising or third-party analytics.
Retention
Call records, recordings, messages and photos are kept as part of the client’s record in the MY AIO CRM for as long as needed for business, legal and quality purposes. [Confirm retention periods, e.g. recordings X months.]
Your choices
You can sign out at any time, and turn off microphone, photo or notification access in iOS Settings. To ask about or request deletion of your data, contact us at https://myaio.com/contact-us/.
12. Changes to This Privacy Policy
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
By Email: support@myaio.com
By Mail: 6425 N Rockwell St, Chicago, IL 60645