Refund Policy
Effective Date: June 1, 2026
This Refund Policy (this “Policy”) governs the cancellation of subscriptions and the issuance of refunds in respect of the Service. This Policy is issued by MyAIO, a subsidiary of United Computer Solutions LLC (the “Parent Company”), and forms part of, and is to be read in conjunction with, our Terms of Service and Privacy Policy. By completing a Transaction, you acknowledge that you have read, understood, and agree to be bound by this Policy.
1. Definitions
1.1. In this Policy, unless the context otherwise requires, the following terms shall have the meanings set out below:
1.1.1. “Company”, “we”, “us” or “our” means MyAIO, a subsidiary of United Computer Solutions LLC, being the provider and licensor of the Service.
1.1.2. “Parent Company” means United Computer Solutions LLC, the parent entity of the Company.
1.1.3. “Service” or “MyAIO” means the MyAIO software-as-a-service platform and all associated products, features, and subscription tiers licensed by the Company.
1.1.4. “Customer”, “you” or “your” means the natural or legal person who completes a Transaction for the Service.
1.1.5. “Payment Provider” means our authorised third-party payment provider, which acts as the Merchant of Record and reseller of the Service and through which all Transactions are processed.
1.1.6. “Merchant of Record” or “MoR” means the entity that is the seller of record for a Transaction and that bears responsibility for billing, invoicing, tax collection and remittance, and the processing of refunds and chargebacks.
1.1.7. “Provider Terms” means the buyer terms and conditions and refund policy of the Payment Provider, each as amended from time to time and made available on the Payment Provider’s website.
1.1.8. “Transaction” means a completed purchase of, or subscription to, the Service effected through the Payment Provider’s checkout.
1.1.9. “Subscription” means a recurring Transaction granting access to the Service for successive billing periods.
1.2. Headings are for convenience only and shall not affect interpretation. References to a statute or regulation include any amendment or re-enactment thereof.
2. Merchant of Record
2.1. Our order process is conducted by our authorised third-party reseller, which acts as the Merchant of Record for all our orders.
2.2. Accordingly, the Customer purchases the Service from the Payment Provider, and the Service is licensed to the Customer by the Company. For the avoidance of doubt, all billing, invoicing, payment processing, tax handling, refunds, and chargebacks in respect of any Transaction are administered by the Payment Provider in its capacity as Merchant of Record.
2.3. Each Transaction is subject to the Provider Terms in addition to this Policy. In the event of any conflict or inconsistency between this Policy and the Provider Terms, the Provider Terms shall prevail in respect of the relevant Transaction.
3. Subscriptions, Renewal and Charges
3.1. The Service is supplied on a Subscription basis across one or more pricing tiers, billed in advance for each billing period.
3.2. Unless cancelled in accordance with Clause 4, a Subscription shall renew automatically at the end of each billing period for a further period of equal length, and the Customer authorises the Payment Provider to charge the Customer’s designated payment method for each such renewal.
3.3. Where the Charges applicable to a Subscription are to be increased, notice shall be provided and, where required by applicable law, the Customer’s consent shall be obtained prior to the application of the increased Charges.
4. Cancellation
4.1. The Customer may cancel a Subscription at any time. Cancellation shall take effect at the end of the then-current billing period, and the Customer shall retain access to the Service until that date.
4.2. Cancellation operates prospectively only. For the avoidance of doubt, cancellation prevents future renewal Charges but does not, of itself, entitle the Customer to a refund of Charges already paid.
4.3. Save as required by applicable law or as granted at the discretion of the Payment Provider pursuant to Clause 5, no refund shall be issued in respect of the unused portion of any billing period that has commenced.
4.4. Cancellation may be effected through the Customer’s MyAIO account, via the link contained in the applicable order receipt, or by contacting the Payment Provider in accordance with Clause 7.
5. Refund Eligibility
5.1. Refunds are issued by the Payment Provider in its capacity as Merchant of Record, at the Payment Provider’s sole discretion, on a case-by-case basis, and may be refused.
5.2. A refund may be granted where a request is submitted within fourteen (14) days of the Transaction date or, in the case of a Subscription, within fourteen (14) days of the most recent renewal date. The submission of a request within such a period does not guarantee that a refund will be issued.
5.3. Nothing in this Clause 5 limits any remedy to which the Customer is entitled in respect of a Service that is not as described, is defective, or is not fit for purpose, as provided in Clause 9.
6. Consumer Statutory Withdrawal Rights
6.1. Where the Customer transacts as a consumer (that is, for purposes wholly or mainly outside the Customer’s trade, business, craft, or profession), the Customer may benefit from a statutory right to withdraw from the Transaction within fourteen (14) days and to receive a full refund.
6.2. The Service constitutes digital content supplied without a tangible medium. Where the Customer requests, consents to, and commences access to or use of the Service prior to the expiry of the withdrawal period, the Customer thereby expressly consents to immediate performance and acknowledges the loss of the right of withdrawal, in accordance with applicable consumer protection law (including, where applicable, Article 16(m) of EU Directive 2011/83/EU).
6.3. Where the Customer transacts as a business (for commercial purposes), the statutory withdrawal rights described in this Clause 6 do not apply, and the Service shall be treated as non-refundable once made available, subject to Clauses 5 and 9.
6.4. Nothing in this Policy excludes or limits any mandatory right available to the Customer under the law of the Customer’s country of residence.
7. Procedure for Refund Requests
7.1. As the Payment Provider is the Merchant of Record, all refund requests must be submitted to the Payment Provider and not to the Company directly.
7.2. Requests should be submitted through the Payment Provider’s buyer support facility, quoting the order reference contained in the applicable order receipt.
7.3. Where a refund is approved, it shall be issued to the Customer’s original payment method, ordinarily within fourteen (14) days of approval.
7.4. The Customer may additionally contact the Company at the address set out in Clause 12, and the Company shall provide reasonable assistance in directing the request to the Payment Provider.
8. Excluded Transactions and Non-Refundable Circumstances
8.1. No refund shall be issued where the Payment Provider determines that there is evidence of fraud, refund abuse, or other manipulative conduct.
8.2. The exclusions in this Clause 8 do not affect the Customer’s rights in respect of a Service that is not as described, is defective, or is not fit for purpose.
9. Defective or Non-Conforming Service
9.1. Where technical failures attributable to the Company or to the Payment Provider prevent or unreasonably delay the Customer’s access to the Service, the Customer’s remedy shall be, at the Payment Provider’s determination, the provision of a replacement or a refund of the Charges paid.
9.2. This Clause 9 is without prejudice to any statutory remedy available to the Customer.
10. Taxes, Chargebacks and Disputes
10.1. Tax refunds. A Customer charged sales tax, value-added tax, goods and services tax, or a comparable tax, and who is registered for such tax in the country of purchase, may be entitled to a refund of the relevant tax amount upon provision of a valid tax registration or exemption certificate. Any such request must be made to the Payment Provider within sixty (60) days of the Transaction date and may be declined thereafter, save where otherwise required by applicable law.
10.2. Chargebacks. The Customer is encouraged to contact the Payment Provider in accordance with Clause 7 prior to initiating any chargeback or payment dispute with the Customer’s bank or card issuer. Where a chargeback or payment reversal is initiated, access to the Service may be suspended pending resolution. This Clause does not affect the Customer’s lawful rights to dispute a charge under applicable card scheme or consumer protection rules.
11. Amendments
11.1. The Company may amend this Policy from time to time. The version of this Policy in effect as at the date of a Transaction shall govern that Transaction. Customers are advised to retain a copy of this Policy for their records.
12. Contact and Notices
12.1. Enquiries concerning this Policy may be directed to:
A subsidiary of United Computer Solutions LLC
633 W 5th Street, Floor 26, Los Angeles, CA 90071, United States
Email: ask@myaio.com
Telephone: +1 (855) 918-5940
12.2. Enquiries concerning billing, payment, refunds, and chargebacks must be directed to our Payment Provider, which acts as the Merchant of Record for all Transactions.