Get Started
Sunset Medical Transport

Enabling Critical Service Delivery with Digital Infrastructure and Responsive Support

  • Industry: Non-Emergency Medical Transportation (NEMT)
  • CEO: Babajide Shittu

Background

Sunset Medical Transport provides time-sensitive, non-emergency transportation services for patients attending critical medical appointments. The company operates in a space where reliability, compliance, and response time are foundational.

CEO Baba Shih Tzu founded the company with a mission to serve seniors and mobility-challenged patients. However, despite operational readiness and an available fleet, a lack of digital tools and support was holding them back. Every delayed callback or missed inquiry meant a missed patient and potentially a lost life-critical trip.

The Operational Problem

Unlike typical small businesses, Sunset’s problem wasn’t just a lack of a website—it was a lack of operational coordination, client communication, and digital legitimacy that’s vital when dealing with hospitals, care centers, and insurers.

Specifically, Sunset faced:

  • No online booking interface for hospitals or patients
  • No Google presence to gain trust or visibility
  • No digital support flow for real-time issue resolution
  • No HIPAA-friendly structure for communications
  • No performance tracking or appointment coordination tools

They needed a real operational partner, not just a web agency.

Our Response

Given the nature of the service, My AIO responded with a priority-level buildout, focusing on operational infrastructure first, then on visibility. The onboarding was accelerated, and the client was integrated into our support-first workflow for high-urgency industries.

Phase 1: Service-Oriented Website Deployment

  • Built a functional, medical-grade website in under a week.
  • Added a streamlined trip request form (HIPAA-safe) + quick-response hotline callout.
  • Created dedicated sections for hospital partnerships, driver standards, and fleet details.

Phase 2: Real-Time Communication Enablement

  • Activated My AIO’s live support routing, enabling them to escalate issues instantly from the dashboard or mobile app.
  • Integrated the AI Voice Assistant “Dany” for scheduling, FAQs, and intake automation.
  • Deployed 24/7 support triggers via email, form tracking, and alert-based callbacks.

Phase 3: Early Visibility and Trust Signals

  • Created and verified a Google Business Profile.
  • Used MY AIO Auto-Review Management to gather patient family testimonials.
  • Configured the dashboard’s Weekly Reports to track form usage, click-to-calls, and conversion patterns.

Results in the First 3 Weeks

Metric

Before My AIO

After 3 Weeks

Online Booking Access

None

Fully live 24/7 form

Callbacks to Clinics

Manual, Delayed

Avg. <15 minutes

Website Deployment

0%

100% live in 6 days

Support Satisfaction

Frustration

“They respond right away.” – CEO

Booking Inquiries

None online

12 new trip requests

What the CEO Said

“If you have any issues, just send them an email or give them a call—they’ll call you back right away and get a fix for you. So far, I love it. I’m looking forward to working long-term with them.”

Conclusion

Sunset needed digital coordination, rapid support, and operational stability. My AIO’s solution wasn’t just a website—it was an industry-aware digital backbone that helped Sunset function like a logistics-ready service company from day one.

With the systems now in place, Sunset Medical Transport is preparing to scale with confidence, knowing that My AIO’s team and AI-enabled platform are aligned with the realities of medical-grade operations.