Privacy Policy
MY AIO (“we,” “our,” or “us”) is committed to safeguarding your personal information while delivering powerful, AI-driven business automation and marketing solutions. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit our website, use our mobile or web applications, or engage with any of our services.
1. Information We Collect
We collect different types of information depending on how you interact with MY AIO. This includes:
A. Personal & Contact Information
- Full name
- Email address
- Phone number
- Business name and job title
- Billing address
B. Technical & Usage Data
- IP address and geolocation (city-level)
- Device type, OS, and browser version
- Referrer URLs and session duration
- Pages visited, clicks, and interaction data
- Login timestamps and logout behavior
C. Project & Service Data
- Website access credentials (if shared for service delivery)
- Hosting details and DNS configurations
- Content, media, and creative files
- SEO keywords, analytics dashboards, GMB credentials
- Third-party integrations and API keys (as provided)
D. Mobile App & Dashboard Data
- Device identifiers (non-personal)
- Mobile app version, crash logs, and diagnostics
- Push notification tokens (non-identifiable)
- Saved templates, preferences, and automated workflows
- Campaign history, performance metrics, and real-time feedback
E. AI-Driven Interaction Data
- User inputs submitted for AI analysis or prediction
- Behavioral patterns derived from system usage
- Feedback provided on AI output to improve model accuracy
F. Billing & Transactional Information
- Payment confirmations, invoices, and transaction history
- Note: We do not store full card information. Payments are securely handled by PCI-compliant third-party processors.
2. How We Use Your Information
We use the collected data to:
- Deliver web development, SEO, digital marketing, and content services
- Manage and optimize your advertising campaigns
- Personalize your dashboard and mobile app experience
- Enable automation via our AIO Agent (AI-driven platform)
- Forecast trends and suggest actions using predictive analytics
- Troubleshoot technical issues and improve system performance
- Maintain account security, authentication, and permissions
- Fulfill legal, tax, or regulatory obligations
3. Sharing and Disclosure
We do not sell your personal data. We only share your information under the following conditions:
A. Trusted Service Providers
We may share limited data with third-party vendors essential for business operations, including:
- Hosting and cloud storage providers
- Domain and DNS management partners
- Payment processors
- AI infrastructure (e.g., OpenAI, used via API under privacy safeguards)
- Analytics and diagnostics platforms (e.g., Google Analytics, Firebase)
- Authorized freelancers or subcontractors (bound by NDA and role restrictions)
B. Legal & Regulatory Compliance
We may disclose information where legally required to respond to law enforcement requests or legal processes.
C. Internal Teams
Information may be accessed by MY AIO’s internal teams only as necessary to fulfill specific functions and only with role-based access control.
4. Cookies and Tracking Technologies
We use cookies and similar tracking mechanisms for website visitors and authenticated users.
Types of Cookies Used:
- Session Cookies: Maintain user login status
- Functional Cookies: Remember preferences/settings
- Analytics Cookies: Monitor usage trends and behavior
- Crash Reporting (mobile app): Helps identify technical errors
You can disable cookies through your browser settings, but some functionality may be limited. We do not use cookies for third-party advertising or behavioral profiling.
5. Data Security
We apply enterprise-grade technical and organizational security measures:
- AES-256 encryption at rest
- TLS 1.3 encryption for data in transit
- Role-based access for staff and contractors
- Multi-factor authentication for internal dashboards
- Internal monitoring of all automation and AI interactions
- Real-time backups across redundant zones
- Continuous vulnerability scanning and penetration testing
Please note: No online platform is completely immune to threats. While we take every precaution, transmission of data via the internet involves inherent risk.
6. Data Retention and Disposal
We retain your information for only as long as necessary:
Scenario | Retention Period |
Active client projects | Duration of service engagement |
Completed projects | 12 months post-completion |
Abandoned/inactive projects | Up to 12 months |
Legal/financial compliance data | As required by law |
AI-generated reports and logs | Max 90 days (unless flagged by user) |
Deletion Requests: You may request deletion of your data at any time. Send your request to ask@myaio.com. We will confirm deletion unless retention is required by law.
7. Your Rights
Depending on your location, you may have the following rights under laws like the GDPR, CCPA, or equivalent:
- Access your personal data
- Request correction of inaccurate info
- Request deletion of data
- Withdraw consent at any time
- Object to or limit processing
- Request data portability
To exercise your rights, email us at ask@myaio.com.
8. Communication Preferences
Our primary communication channel is email. Clients are responsible for maintaining an up-to-date, working email address. You may opt out of promotional emails at any time, but operational messages (like invoices or security alerts) will continue.
9. Third-Party Links
10. Children’s Privacy
MY AIO services are intended for users aged 13 and above. We do not knowingly collect information from children. If such data is discovered, we will delete it immediately after receiving a notification.
